Infomaze Elite

  The Main Goal of the IT Help Desk & Service Desk is to Improve the End-User Support Experience Do you think the Service desk & IT Help desk are the same? If not, what are the differences between the two? These two solutions are considered the same thing, but there is a vast difference between them. Despite the difference between the IT Help Desk vs Service Desk, both solutions handle communication with end-users, manage incidents & service requests. IT help desk services provide quick fixes to IT issues, and service desk services concentrate on complete customer service and its business needs. The primary contrast between the IT Help Desk and the Service Desk is the scope of service delivered. In this blog, we will explore the definitions, the essential characteristics, benefits, different queries examples, break-fix services, &  popular IT help desk services  & IT service desk software. What is a Service Desk? The service desk acts as a single point...

  Set up Your Website by SEO Strategy Agency for Better Search Ranks To create winning SEO strategies, you need to follow the best industry practices to create brand awareness, expand target audiences, and earn more revenue by search engine optimization. SEO marketing strategy is a decade old conventional practice, but in 2022 SEO strategies are still relevant for most people and the vast amount of information available on the internet. Hiring SEO service providers  is the most practical means of gaining a wide range of digital marketing goals. Attract the more relevant customers to your website & create a high converting lead funnel by SEO strategy services. What is SEO? SEO stands for Search Engine Optimization. The process of enhancing your web content to be more favourable in both search engines & readers’ eyes. A higher rank results in increased visibility, more relevant traffic to your website and a better chance to convert them into clients. Your SEO strategies ...

  The Summary: The client, an enterprise insurance company, wanted to improve their agents’ performance efficiency and came to us, a Zoho Authorized partner, to integrate their VOIP service with Zoho and provide customized triggers. Understanding the client’s requirements, we provided easy CallHippo integration with Zoho in almost no time with the configurations to personalize the automated workflow. The Client: Seeking effective CallHippo Integration with Zoho The client used the business telephony solution, CallHippo, to interact with their customers and prospects. Being an enterprise insurance firm, the client wanted to improve their overall reach and the productivity of their insurance agents to meet their customer demands better. The Challenge: Finding a suitable Zoho Certified Partner for the fastest turnaround The client had been using Zoho and CallHippo separately without linking them and had to go through multiple data entries & to deal with the consequences of wrong d...

  Which should you choose between Zoho and Zoho One? The collective number of customers, be it startups, small to medium businesses, or large enterprises leaning towards Zoho, all have the same question. And If you have been asking yourself that very question, we are here to answer that precisely. For the sole purpose of being thorough, we will also cover what is Zoho One & what Zoho is and cover the  differences between Zoho and Zoho One  before we give our expert opinion as Zoho Authorized Partners in helping you decide which of the two should you choose. What is Zoho? Zoho offers web-based business and productivity tools. One can purchase the cloud-based suite of applications on a la carte pricing model provided by the Indian company Zoho Corporation. While Zoho also offers productivity and collaborative suites, including Zoho CRM Plus, other similar bundles, and Zoho One. We will mainly focus on how going for a la carte model, Zoho bundles, or Zoho One can favour ...