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Help Desk & Call Center Ticketing Solution

Work Order Creation System

Full fledged call center ticketing solution with CRM, work order creation & management, reports and much more

Infomaze has worked with one of the largest Project Management and Service desk providers in the United States to create a next generation Work Order Management System. The solution works for Engineers on-site and with support over the voice.

The Work Order Management System has a host of features including:

  • CRM — to manage customers as well as vendors
  • Customer location, sites and asset information
  • Project management with various levels and stages of information, dynamic forms and process flow
  • Work Order creation, allocations, scheduling (and re-scheduling), tracking the dispatch (including late, work start and end time), recording the flow and thus count of assets used during the process, billing and file management
  • Dashboard to have single point control of the entire system
  • Personalization, including access levels, customization of individual modules
  • Reports — canned and customized reports
  • Integration with third party tools.
The solution has serviced many large clients in the US including 7Eleven, JC Penny, Walmart and others.

Get in touch with our team to arrange a demo of the solution.

Source: https://www.infomazeelite.com/help-desk-solution-ticketing/

About Infomaze Elite:
Infomaze is also an IT Consultant. If you need a solution of any sort for your business — but are not aware of how to go about it or even about what kind of services to opt for — is when you need a reliable IT consultant. Have a detailed future plan for your business with the help of a reliable IT consultancy firm like Infomaze.
Infomaze is an Offshore Development Center (ODC) and has been instrumental in providing Web and Mobile Development services to clients across the globe including the US, South Africa, Europe and Australia-Pacific Region.
Infomaze has structured itself as a software development company well enough to take up the challenges in regard to technology changes and is aptly positioned to provide ongoing development and support services. We do not just suggest you with a typical solution but understand your requirement deeply before suggesting anything — or if you even need a solution or IT Services!
Contact Info
Phone: +91 821 234 0437
Email: info@infomazetech.com

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