Exponentially expand your business and retain customers for prolonged periods with our CRM customization services
Without automation, your business processes can become chaotic and result in endless paperwork, incomplete tasks, and lowered productivity. CRM is not just limited to large enterprises. In this technology driven world, even small businesses require CRM to run business effectively. Gone are the days when CRM data used to be manually entered into books and when customer data was maintained in excel files. There are many reasons as to why CRM is the key to any business’s development, growth and happy customer service.
Want to hire a team for CRM development?
Infomaze provides A1 CRM software development services for SMEs and large enterprises using various open-source solutions like Sugar CRM, Vtiger, Infusionsoft, Suite CRM, etc., our expert developers can customize the open-source solutions to fit your business & fulfill all your requirements.
Our customers enjoy working with our skilled and dedicated eCommerce developers, each owning an average experience of 5+ years in creating successful eCommerce websites that are of high quality with an appealing design. Added to this, we have served different clients in regions like the USA, Australia, UK, Sweden, Spain, Poland, etc.
Contact Infomaze for CRM customization services
Services
*Salesforce to Zoho migration
*Zoho Webhooks API integration
*Salesforce setup and customization
*Zoho customization services
*SugarCRM installation and customization
*Suite CRM installation and customization
*Vtiger customization
*KEAP integration (formerly Infusionsoft)
Who we are?
Infomaze pioneers in Business Process Management (BPM), automated workflow systems, and we’ve worked on various CRM solutions that are meant for all sizes of SMEs and large enterprises. We build custom developed CRM specific to various industries including field service, printing, print brokers, and promotional companies. Apart from this, we are also certified partners of Zoho (world’s most comfortable and affordable CRM solution), salesforce, and we’ve also customized open-source solutions like Suite CRM, Infusion soft, Sugar CRM, Vtiger and others.
Get in touch with us if you’ve decided to opt for any of the services mentioned above or if you need a free consultation. We will be happy to assist you.
How a customer relationship management system will help your business?
Lead Management
Improve customer service by tracing the chain of calls, regular follow-ups, history, notes, and events. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction in the most automated matter, hence making the job of the sales team easier.
Better deal conversion
Deal discussion is not limited to a single person. It is recorded in the CRM; allowing the senior management to interfere and bring in his/her expertise in closing the deals. Based on customer history, notes, activities, and other factors, your sales team can also upsell other services or maintain the record for future sales. An automated CRM solution sends upsell offers to suitable customers, leading to improved sales without costing much.
Customer Satisfaction Analysis
It is hard to get a customer on board, but it’s even harder to maintain customers on board, especially if you’re offering a service. All your efforts will be ineffective if there’s one lousy service. Hence a timely review of customer satisfaction is crucial for all business sizes that remind your team of regular updates and feedback. Due to severe competition, customers won’t think twice before moving on to another service provider.
Track Customer Process
Improve customer service by tracing the chain of calls, history, and notifications. You can set a rule that sends a soft email to whoever is in charge if a chat or call exceeds the average time limit. Based on certain keywords or iteration, you can direct the CRM to escalate the matter to a higher department for better satisfaction.
Improved team collaboration
Nurturing a lead might not be a single person’s cup of tea. Therefore, multiple people can get involved to provide the best support. Only having an email chain cannot be a suitable solution as the discussion can go on both an internal and external level. Our CRM software solutions also act as a centralized data hub.
Increased ROI
An automated CRM solution will send upsell offers to suitable customers, leading to improved sales without costing much. Upsells and renewals generate approximately 80% of the income, and if a business fails to offer them, it can barely make 5–30% revenue from the initial sale.
Why choose Infomaze for CRM development services?
Having been in the business for more than 17 years, Infomaze holds extensive expertise in providing cost-effective CRM customization services to help companies save time and resources. Back in 2002, our first project was a CRM solution for a leading U.S. air force training and helicopter squad service provider. We have been providing specialized services ever since and have therefore mastered its development.
With our end-to-end CRM development, you will achieve lead and prospect management, customer data management, opportunity management, forecast & reporting, ticketing, a hierarchical level of accessibility, users & role management, full-fledged admin management within each module to add custom fields, define rules, and more.
As a specialized CRM solution provider, we implement the best business practices and offer a complete solution to manage your marketing, sales, services, support, and more at the highest level. Look no further than Infomaze if you need customized CRM application development services that are highly reliable, affordable, and efficient at the same time.
OUR APPROACH
Results oriented
Our CRM solutions will let you achieve a better allocation of resources, reduced human errors, deeper insights, and better collaboration, specifically designed to improve revenues and profitability.
Steps to hire
1. Give us a call or drop us a line and share your creative web ideas to let us understand your exact specifications.
2. Screen our talent pool and choose from a list of our eCommerce developers’ profiles to work on your unique project.
3. We will keep you in the loop during the entire development process from designing, coding, project management, and QA.
4. Once the project is complete, we will run meticulous QA (Quality Assurance) tests on your solution for a successful implementation.
READY TO GET STARTED?
Talk to us with no obligation and get a free consultancy on how to better manage your business using CRM solutions. We will be happy to assist you.
Contact Infomaze for CRM customization services
FREQUENTLY ASKED QUESTIONS
01. WHAT IS YOUR STANDARD DURATION TO DEVELOP A PROJECT
Usually, providing a CRM solution service may take three to four weeks to complete. However, there is no fixed time for any project, as it entirely depends on the project’s size, type, customization, integration, features, and functionalities.
02.WHAT ARE THE TECHNICAL REQUIREMENTS TO IMPLEMENT CRM SOLUTIONS?
As we provide Cloud-based SaaS solutions, all you will need is an internet connection to use our CRM solutions.
03.DO YOU PROVIDE TRAINING AFTER IMPLEMENTATION?
Yes, we do.
04. HOW MUCH DOES AFTERSALES SUPPORT AND MAINTENANCE COST?
We offer it for free of cost. Unless there are major implementations involved.
05. DO YOU HAVE AN SLA IN PLACE?
Yes, we do.
Contact Infomaze for CRM customization services
Or Else
Request for Proposal for CRM customization services
SOURCE: TOP CRM CUSTOMIZATION SERVICES
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